Terms of Service

These Terms govern use of the SendAvata platform (“Platform”) operated by AvataCore LLC (“SendAvata”, “we”). By creating a workspace or an agent account you agree to them. If you are accepting on behalf of a company, you represent that you are authorized to bind it.

1. Who the parties are

Operators are agencies or call marketplaces that create a workspace, configure campaigns and set the per-call prices their agents pay. Agents are licensed individuals who enroll in an Operator’s campaigns, fund a wallet and receive calls. Agents contract with their Operator, not with SendAvata; SendAvata provides the software and processes wallet transactions on the Operator’s behalf.

2. Fees

• Operators: a platform fee equal to a percentage of net billings (agent charges minus refunds and waivers) at the rate shown on your plan at signup. Founding-cohort rates are locked for twelve months from workspace creation. There is no setup fee and no per-seat subscription.
• Agents: no subscription. Agents are charged the campaign price only when a call bridges to them, after any buffer the Operator has configured. Calls that are waived (dead air, duplicates within 24 hours, no answer) are not charged.
• Payment processing fees charged by the Operator’s payment provider (Stripe, Whop) are passed through as disclosed at checkout.

3. Wallets, refunds and disputes

Agent wallets are prepaid balances held with the Operator’s payment provider. Every charge, waiver, refund and top-up is recorded in an append-only ledger visible to both the Agent and the Operator. Agents may dispute a charged call within the Operator’s dispute window (24 hours by default) from the portal; the Operator commits to resolving disputes within 24 hours with the call recording attached. Approved refunds are credited to the wallet. Refunds to the original payment method are at the Operator’s discretion and subject to the provider’s rules.

4. Compliance

Operators are solely responsible for the legality of their campaigns, including TCPA, state telemarketing and insurance-licensing requirements, DNC compliance, and the accuracy of caller data they route. Agents represent that they hold and maintain the licenses stated in their profile. SendAvata may suspend any account it reasonably believes is being used unlawfully.

5. Recordings

Calls may be recorded by the Operator’s telephony provider. Operators are responsible for obtaining any consent required by law. Recordings are made available to Agents for dispute purposes and retained according to the Operator’s configuration.

6. Acceptable use

No reverse engineering, scraping, credential sharing, or use of the Platform to compete with SendAvata. No campaigns involving deceptive practices, unlicensed financial or medical advice, or content that violates a payment provider’s terms.

7. Availability

We target 99.9% monthly uptime for the bidding endpoint and publish live status at sendavata.com/status. Scheduled maintenance is announced in advance. The Platform is provided “as is”; our aggregate liability to any party is limited to the platform fees paid in the preceding three months.

8. Termination

Either party may terminate at any time. On termination, Operators may export their data for 30 days; unused agent wallet balances are refunded by the Operator through its payment provider.

9. Changes

We will give 30 days’ notice of material changes by email to the workspace owner. Continued use after the effective date is acceptance.

10. Contact

AvataCore LLC · 6501 Arlington Expressway, B105 #7295, Jacksonville, FL 32211 · legal@sendavata.com. Florida law governs; venue is Duval County, Florida.