Final expense inbound calls, on a rule you can read first.

Inbound versus outbound, in plain terms

On an outbound dial you are interrupting someone. Call screening and spam labelling have made that progressively less productive, and the agent absorbs the whole cost of every unanswered attempt.

On an inbound call the consumer dialled. Intent is established before the agent says a word, the number is real because they used it, and the conversation opens on the subject instead of on an apology for calling.

Where the call goes

The router picks a seat before the bridge, using facts it already holds: which agents are online (carrier registration, not a browser tab), which states they hold, which lines they are on, and whether the wallet covers the line's price. A seat that fails any of those is not selected — so a call that reaches you is one you are allowed and able to take.

Where the money goes

Each line publishes a price and a qualifying time. Reach the time, the call bills at the price and is final. Fall short, it is credited automatically without a ticket. Above that, a dispute window covers the calls that qualified but shouldn't have.

Caps, because volume is not a favour

Campaigns carry a daily cap and a concurrency limit, both enforced at bid time. A surge cannot drain a wallet before lunch, and a seat cannot be handed more simultaneous calls than a human can work.